Myrene Gomez

QUALIFICATIONS
* An executive over 25 years experience in various HR roles. Proven expertise in Human Resources Management, Learning and Development, Organizational Development, Employee Relations, Strategic Planning, etc.
* An empowering and enthusiastic leader and manager with proven success in developing world class HR, Learning and Development (aka Training), and Compliance professionals.
* A collaborative team player with proven ability to develop relationships at all levels from frontline through executive by using positive and proactive communication and exceptional internal customer service skills.

HUMAN RESOURCE MANAGEMENT SKILLS AND ACHIEVEMENTS
• Reporting directly to the President while Director of HR, provided expert guidance to all VPs and senior leadership in the areas of HR, Training and Compliance. Guided President in determining people needs for expansion plans and sales strategy.
• Effectively managed Human Resources team including Employee Relations, Generalists, Payroll, Learning and Development, Benefits and Compliance in a company which had stores in 11 states.
• Regularly provided executive team and department managers guidance and support to ensure compliance with all applicable laws, regulations, and rules pertaining to human resources and payroll.
• Managed and handled employee relations, worker’s compensation tracking and follow-up, benefits enrollment process, unemployment, status changes, payroll questions, leaves of absence reporting and follow-up, etc.
• Conducted discrete and thorough employee investigations on issues such as harassment, workplace injuries, employee fraud, etc. Worked with legal counsel on EEOC claims; handled negotiations with the DFEH saving tens of thousands of dollars.
• Set up and administered online recruiting tool (Smartrecruiter.com) which increased job. Coached and trained managers on effective recruiting, interviewing and hiring candidates for each job title.
• Project Management expertise creating project charter, proposals, and effectively partnering with PM group to execute plans.
• Managed corporate events including annual sales conference and holiday parties.
• Drafted and sent out weekly company communication and compliance newsletter. Tracked acknowledgments for compliance.

HANMI BANK | FIRST VICE PRESIDENT, LEARNING & DEVELOPMENT DEPARTMENT HEAD 2017-2019
Founded in 1982 by Korean-American businessmen, this Community bank has approximately 650 employees across 7 states, 39 branches and 8 loan offices spread throughout the US.
• Responsible for revising and proposing a 3 year learning and development strategy for the entire organization which consists of over 650 employees spread throughout 7 states and various department functions.
• Responsible for creating and managing the annual corporate training budget to include department operational budget, corporate tuition reimbursement program, and various external training programs.
• Researched and coordinated presentations of possible replacement Learning Management System vendors. Created project charter and scope document and acted as project lead for a replacement LMS which improved overall reporting, compliance adherence, and improved course development turnaround times by 50%.
• Responsible for heading up a focus group consisting of division heads and department leaders to create a career development program which will improve bench strength, assist in succession planning, and enhance employee engagement.
• Established and developed Training department procedures which have improved internal service response time and created a back-up process for the team.
• Policy and Procedures committee member responsible for reviewing any policies and procedures changes and recommending changes or edits for improved user readability and comprehension
• Created eLearning courses using the information provided by Compliance, HR, Marketing, and other internal departments.
• Manage various vendor programs including Franklin Covey Leadership, Core Lending, BVS Performance Solutions, Berlitz English Speaking, Pacific Coast Banking School, and Lynda.com.
• Updated and improved College internship program to ensure chosen candidates have a more structured learning path and better exposure to the bank’s departments and offerings.
• Converted new hire orientation course into an online eLearning program offering flexibility in start dates and hiring while improving the new hire’s onboarding experience.
• Collaborated with Compliance, HR, and IT to improve the required quarterly compliance training program to ensure 100% compliance and create a clear workflow to eliminate rework, errors in assignments, and provide clarity for escalation process if necessary.
• Part of the corporate project committee which reviews, approves and monitors the various organization-wide projects to ensure scope is achieved.
• Participate in various projects and assist in helping to determine training requirements including topics to be covered, audience, length of course, and ongoing training after the initial roll-out of the system or corporate change.
• Manage, lead, and develop a team of 3- two Sr. Learning and Development Specialists and one Administrative Assistant.
• Developed training help ticketing system with IT to ensure training requests, LMS issues, testing issues, etc. are appropriate tracked and responded to within 24 hours for improved internal customer service.
• Manage and update the Corporate Learning & Develop intranet page to ensure training resources are current (i.e. user guides and manuals, training calendar, Training Policy and Procedures, etc.)
• Researched and proposed a more robust tuition reimbursement program.
• Researched and proposed executive coaching program to CHRO for presentation to executive leadership.
• Created and implemented various surveys as part of determining ROI for various training programs and courses.

KAISER PERMANENTE | REGIONAL TRAINING MANAGER 2015-2016
A not-for-profit founded in 1945. It is an integrated health care organization based in Oakland, California, that serves as an umbrella for a federation of for-profit medical groups.
• Responsible for developing the learning and development strategy for the Southern California Region which supports 7 major call centers servicing 13 medical centers and includes over 200 leaders and 1,700+ appointment clerks.
• Virtually managed a regional team of 18 Quality Assurance Supervisors/Trainers in 7 call centers spread throughout Southern California. Co-developed strategic plan to re-align the team into two distinct departments- Training and Quality Assurance.
• Developed job descriptions, role competencies, and career paths to align with the new strategy.
• Partnered with HR and Recruiting on the reorganization and hiring of staff for the new Quality and Training Departments.
• Collaborated with the Quality Assurance Manager on developing team policies, team assignments and scheduling, and creating the team’s Sharepoint site.
• Partnered with Call Center site managers to determine training needs and corporate projects to ensure resources were assigned appropriately. Responsible for developing training plans for the following projects: Antelope Valley Call Center conversion and the Seamless Valley project which impacted 2 of the call centers.
• Active on various corporate projects including Workforce Management Task Force, Recruitment Alignment Taskforce, and Appointment Services Task Force.

XTREME CONSULTING | LEARNING CONSULTANT (Microsoft Office 365) 2014-2015
Founded in 2005 by entrepreneurs who understood the difficulty that large organizations experience in finding good resources with both business acumen and sound technical expertise.
• Scope out detailed training requirements from Microsoft Office 365 Service Delivery Managers to develop Global strategic training plan.
• Design and develop training programs including instructor led courses, podcasts, e-learning, etc.
• Collaborate effectively with other functional groups (program management, planning, support, other training teams, etc.) to ensure seamless training integration with all aspects of Commerce division.
• Subject Matter Expert for training on various system initiatives, releases, and roll-outs. Assist in testing and providing feedback on system features as it relates to the Commerce team.
• Partner with other Microsoft internal training teams to leverage learning and adopt best practices.
• Manage Learning Management Software ensuring the curriculum is available to both facilitators and learners. Partner with the LMS team to troubleshoot issues, update user access, and migrate curriculum from one site to another.
• Measure training program effectiveness from a customer satisfaction perspective.

RENT-A-TIRE (RENT A WHEEL) | DIRECTOR OF HR, TRAINING & COMPLIANCE 2011-2013
Located in Brentwood, Rent A Wheel (aka Rent-A-Tire) is the largest Rent-to-Own custom wheel and tire retailer in the nation with over 88 stores across 11 states.
• Managed 8 direct reports in HR, Training and Compliance departments to ensure strategic goals and initiatives were achieved.
• Collaborated with the executive team to develop various HR policies, procedures and processes including annual performance appraisals, promotions, transfers, and terminations. Provided guidance and counseling to the executive team and department heads in performance review and compensation cycles.
• Created strategic plans and projects to improve employee engagement, enhance corporate communication, incorporate regulatory changes, and continuously improve employees’ professional development.
• Oversaw the onboarding of new hires including e-Verify, performing background checks, auditing new hire paperwork, and overseeing the benefits orientation.
• Benchmarked compensation and worked with Finance and VP of Operations to update bonus program including updating goals and standards needed to meet various payout levels.
• Partnered with Finance to administer bi-weekly payroll and process terminations, bonuses, etc.
• Developed and implemented new hire on-boarding and training program which decreased turnover by 40% within 4 months of inception.
• Conducted approximately 40 discreet and thorough employee investigations on issues such as harassment, workplace injuries, etc. Worked with legal counsel on EEOC claims and negotiations.
• Set up and administered online recruiting tool (Smartrecruiter.com) for entire organization. Coached and trained approx.. 100 managers on effective recruiting, interviewing, and hiring candidates for each job title.
• Created and administered annual Employee Satisfaction Survey to determine specific improvement areas. Recommended and implemented solutions to improve areas of deficiency.
• Developed and updated various operations policies and procedures to adhere to state and federal regulations as recommended by the Compliance department.
• Created and administered Employee recognition programs including employee of the month and anniversary gifts/awards.
• Corporate communications officer responsible for all internal communications documents, letters, forms and job aids.
• Developed and piloted a customized sales training program which increased sales by 16% in a two month period.
• Created over 20 courses in sales, service, and technical skills for all field/store positions which helped to improve productivity, performance, and engagement. This blended learning included self-directed activities, conference call, web, and eLearning (Proprofs).
• Researched, negotiated licensing, and managed the Supervisor and HR Compliance Online training for all store and corporate managers and supervisors. This included bi-annual Anti-harassment training, conflict resolution, effective management skills, etc.

CALIFORNIA NATIONAL BANK | VP, DIRECTOR OF TRAINING 2006-2010
Headquartered in downtown Los Angeles, this bank had 68 branches (approximately 750 employees and over 200 supervisors/managers); was the fourth-largest commercial bank based in Los Angeles County.
• Managed various vendor relationships including contracting with a new printer to save over 35% on training materials which resulted in approximately $25,000 savings over 3 years.
• Developed a strategic training plan for bank acquisition training which included facilitating teller training and sales agent training for over 500 employees over a tight 3-month timeline.
• Partnered with Human Resources and Executive Leaders to develop career paths for branch position levels. The guides were utilized by 600 branch employees to ensure competency mastery for each job.
• Provided ongoing business coaching to executives and supervisors on leadership courses including DEI Sales training resulting in a 20% increase in first appointments for business sales.
• Mentored 3 subsidiary Training Directors as the National Training Committee Co-Chairperson.
• Developed National Training policies and procedures utilized by 4 subsidiary locations throughout the US.
• Directed the rollout of numerous national training projects including Achieve Global Leadership training, retail products redesign, DEI Sales Prospect Management training, new computer systems, compliance topics, etc.
• Partnered with IT on various projects including optimizing the Access training tracking database, redesigning the training intranet site, troubleshooting computer system roll-out, and etc.
• Developed, scheduled and managed the conversion training of over 600 employees from acquired bank, PFF Bank and Trust, over 3 month period.

EARLIER CAREER HISTORY
Training and Development Manager | Answer Financial Insurance
Training and Development Manager | Washington Mutual Bank
National Sales Training Manager | IndyMac Bank